ERP Customer Relationship Management Course in Kozhikode & Calicut

Sales, marketing, service and customer engagement powered by enterprise CRM. Join live online from Kozhikode & Calicut with instructor guidance and project reviews.

Course overview

CRM brings sales, marketing and service into one connected experience. You will learn the full lifecycle — from lead and opportunity management to interaction center, marketing campaigns, service contracts and complaints — across both the classic ERP CRM and the modern cloud customer experience suite.

Learning option for Kozhikode & Calicut

Learners in Kozhikode & Calicut attend scheduled live online sessions supported by assignments, feedback and doubt clearing.

What you will learn

  • Configure end-to-end sales pipelines
  • Build marketing segmentation models
  • Set up service contracts and SLAs
  • Lead a CX strategy workshop

Syllabus

  • Account & Contact Management
  • Lead & Opportunity Management
  • Marketing Campaigns & Segmentation
  • Service Contracts & Complaints
  • Interaction Center
  • Web Channel & Commerce Basics
  • Cloud Customer Experience Suite
  • CRM Analytics

Tools and software

  • ERP CRM
  • Cloud Customer Experience Suite
  • Service Cloud

Career opportunities

  • ERP CRM Consultant
  • CX Solution Architect
  • Service Cloud Specialist
  • Marketing Automation Analyst