ERP Customer Relationship Management Course in Alappuzha

Sales, marketing, service and customer engagement powered by enterprise CRM. Join live online from Alappuzha with instructor guidance and project reviews.

Course overview

CRM brings sales, marketing and service into one connected experience. You will learn the full lifecycle — from lead and opportunity management to interaction center, marketing campaigns, service contracts and complaints — across both the classic ERP CRM and the modern cloud customer experience suite.

Learning option for Alappuzha

Learners in Alappuzha attend scheduled live online sessions supported by assignments, feedback and doubt clearing.

What you will learn

  • Configure end-to-end sales pipelines
  • Build marketing segmentation models
  • Set up service contracts and SLAs
  • Lead a CX strategy workshop

Syllabus

  • Account & Contact Management
  • Lead & Opportunity Management
  • Marketing Campaigns & Segmentation
  • Service Contracts & Complaints
  • Interaction Center
  • Web Channel & Commerce Basics
  • Cloud Customer Experience Suite
  • CRM Analytics

Tools and software

  • ERP CRM
  • Cloud Customer Experience Suite
  • Service Cloud

Career opportunities

  • ERP CRM Consultant
  • CX Solution Architect
  • Service Cloud Specialist
  • Marketing Automation Analyst